Privacy Policy

Last updated: April 4, 2026

1. Who We Are

RentalDisputes ("we", "us", "our") operates the website rentaldisputes.co. We help consumers dispute unfair car rental charges across Europe. You can contact us at team@rentaldisputes.co.

2. What Data We Collect

We collect the following information when you use our services:

  • Case information: rental details, incident description, company name, country, dispute type
  • Contact information: email address, name
  • Evidence files: photos, documents, contracts you upload
  • Usage data: pages visited, browser type, IP address (via analytics)

3. How We Use Your Data

  • To assess your car rental dispute and provide recommendations
  • To communicate with you about your case
  • To improve our service and content
  • To comply with legal obligations

We do not sell your personal data to third parties.

4. Legal Basis for Processing (GDPR)

We process your data based on:

  • Consent: when you submit a case or sign up
  • Legitimate interest: to improve our services and provide relevant content
  • Legal obligation: when required by law

5. Data Storage and Security

Your data is stored securely on Amazon Web Services (AWS) infrastructure in the EU (eu-west-1, Ireland). We use encryption in transit (TLS) and at rest. Evidence files are stored in private S3 buckets accessible only through authenticated requests.

6. Data Retention

We retain case data for 3 years after case resolution to comply with consumer protection limitation periods. You can request earlier deletion by contacting us.

7. Third-Party Services

We use the following third-party services:

  • Amazon Web Services: hosting, storage, email (EU region)
  • Google Analytics (GA4): anonymous usage analytics
  • Anthropic (Claude): AI-powered case assessment

8. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Data portability
  • Lodge a complaint with a supervisory authority

To exercise any of these rights, email us at team@rentaldisputes.co.

9. Cookies

We use essential cookies for site functionality and analytics cookies (Google Analytics) to understand how visitors use our site. You can disable cookies in your browser settings.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.