Terms of Service

1. About This Service

RentalDisputes ("we", "us", "our") is a legal information platform operated from Estonia, European Union. We provide AI-assisted analysis of rental car damage disputes and generate dispute documentation for European consumers.

Important: RentalDisputes is not a law firm and does not provide legal advice. The information, case assessments, and dispute letters generated by our service are for informational purposes only and do not constitute legal advice, legal representation, or a lawyer-client relationship. For complex legal matters, we recommend consulting a qualified legal professional in the relevant jurisdiction.

2. AI Disclosure

This service uses artificial intelligence to generate dispute letters, case assessments, and related documents. Specifically:

• Case assessments are generated by AI models analysing your documents and the facts you provide against applicable law and contract terms.
• Dispute letters are drafted by AI based on legal knowledge bases and case-specific information.
• While we strive for accuracy, AI-generated content may contain errors or omissions.
• All AI-generated outputs should be reviewed by you before use.

3. No Guarantee of Outcome

We do not guarantee any particular outcome for your dispute. Case assessments reflect our AI's analysis of the facts and applicable law as presented to us, but actual outcomes depend on many factors beyond our control, including the rental company's response, the completeness of your documentation, and the interpretation of applicable law by relevant authorities.

Past case results do not guarantee future outcomes. Each case is evaluated on its own merits.

4. Success Fee Terms

Our pricing is based on a success fee model:

• Free assessment: Your initial case review and strength assessment is provided at no cost and with no obligation.
• Success fee: If you choose to proceed with our dispute assistance, we charge a fee of 10% of the amount saved, payable only upon successful resolution of your dispute.
• No win, no fee: If the dispute is not resolved in your favour, you owe us nothing.

5. Definition of Successful Resolution

A "successful resolution" is defined as any of the following outcomes achieved with the assistance of our service:

• Full withdrawal of the disputed damage charge by the rental company or its claims handler.
• Partial reduction of the disputed charge. In this case, the success fee is calculated on the amount by which the charge was reduced.
• Refund of amounts already paid towards the disputed charge.

The "amount saved" is calculated as the difference between the original amount claimed and the final amount you pay (if any). Payment of the success fee is due within 14 days of confirmed resolution.

6. Your Obligations

By using our service, you agree to:

• Provide accurate and complete information about your case.
• Upload genuine, unaltered documents.
• Respond to our follow-up messages in a timely manner.
• Pay the applicable success fee upon successful resolution.
• Not use our service for fraudulent or frivolous disputes.

7. Privacy

We process your personal data in accordance with our Privacy Policy, which forms part of these Terms. By using our service, you acknowledge that you have read and understood our Privacy Policy.

8. Your Rights Under GDPR

As a data controller established in the European Union, we comply with the General Data Protection Regulation (EU) 2016/679 ("GDPR"). You have the right to access, rectify, erase, restrict processing, port, and object to the processing of your personal data. For details on how to exercise these rights, see our Privacy Policy.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

• Our total liability to you for any claims arising from or related to the use of our service shall not exceed the fees you have actually paid to us.
• We are not liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, data, or goodwill.
• We are not liable for any losses arising from your reliance on AI-generated case assessments or dispute letters without independent legal review.
• We are not responsible for the actions or decisions of rental companies, claims handlers, courts, or other third parties.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable EU or Estonian law, including liability for fraud or wilful misconduct.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Estonia, without regard to its conflict of law provisions. The applicability of the United Nations Convention on Contracts for the International Sale of Goods is excluded.

11. Dispute Resolution

If you have a complaint about our service, please contact us first at support@rentaldisputes.co so we can attempt to resolve the matter directly.

If we cannot reach a satisfactory resolution, you may submit a complaint to the Estonian Consumer Disputes Committee (Tarbijakaebuste komisjon) at the Estonian Consumer Protection and Technical Regulatory Authority. This is a free, out-of-court dispute resolution body for consumers within the EU.

You may also use the European Commission's Online Dispute Resolution platform.

If the dispute cannot be resolved through the above mechanisms, the courts of Tallinn, Estonia shall have exclusive jurisdiction.

12. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you via email or by posting a notice on our website. Your continued use of the service after such notification constitutes acceptance of the revised Terms.

13. Contact

If you have any questions about these Terms, contact us at:

RentalDisputes
Email: support@rentaldisputes.co
Estonia, European Union